Small businesses want to control costs while enjoying the features used by large businesses. While the low initial cost of an analog system can be tempting, consider ongoing costs and limitations. Pricing has become much more competitive over the last ten years, and both analog and digital systems likely require professional installation. However, an on-premise system requires far more installation and configuration than a cloud-based phone system that uses your existing computer network.
Research is an essential step in purchasing a new phone system. Anticipate how the system features will support your operating needs. The administration of the system will likely be the responsibility of an office manager or IT professional, and a software-based digital PBX will offer an interface that is familiar and flexible.